https://ogma.newcastle.edu.au/vital/access/ /manager/Index en-au 5 Using service logic to interpret customers' experiences during call centre interactions. https://ogma.newcastle.edu.au/vital/access/ /manager/Repository/uon:9171 Wed 11 Apr 2018 10:14:37 AEST ]]> S-D logic – informed customer engagement: integrative framework, revised fundamental propositions, and application to CRM https://ogma.newcastle.edu.au/vital/access/ /manager/Repository/uon:37888 Thu 10 Jun 2021 15:17:03 AEST ]]>